Bharat Petroleum Corporation Ltd: Diagnosis
Abstract
Bharat Petroleum Corporation Limited (BPCL)
embarked upon a major change initiative towards
the end of 1996. It planned an enterprise-wide
integration through Enterprise Resource Planning
(ERP). The objectives were to remain competitive
through improved customer service and customer
satisfaction and to transform the company into a
Learning Organization.
The case highlights the process and challenges
faced by BPCL in successfully implementing ERP
(SAP R/3). The focus of the implementation
process was on Change Management where
significant change in technology led to a change in
the work culture.
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