A management information system to plan and monitor the delivery of healthcare services in government hospitals in India
Abstract
Governments all over the world are getting increasingly concerned about their ability to
meet their social obligations in the health sector. In this paper, we discuss the design and
development of a management information system (MIS) to plan and monitor the delivery of
healthcare services in government hospitals in India. Our MIS design is based on an
understanding of the working of several municipal, district, and state government hospitals. In
order to understand the magnitude and complexity of various issues faced by the government
hospitals, we analyze the working of three large tertiary care hospitals administered by the
Ahmedabad Municipal Corporation. The hospital managers are very concerned about the lack of
hospital infrastructure and resources to provide a satisfactory level of service. Equally concerned
are the government administrators who have limited financial resources to offer healthcare
services at subsidized rates. A comprehensive hospital MIS is thus necessary to plan and monitor
the delivery of hospital services efficiently and effectively
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