Browsing Cases and Notes by Author "Garg, Abhishek"
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Alchemist Hospital
Ramani, K. V.; Verma, Vinay; Garg, Abhishek (Indian Institute of Management Ahmedabad, 2016-04-11)Dr. Vinay Verma, the CEO of Alchemist Hospital has been observing long waiting lines for outpatient consultations. He was aware of the importance of outpatient service quality so as to retain the outpatients who required ...